This Refund Policy explains how Provixchat handles subscription payments, manual payment reviews, failed payments, upgrades, cancellations, and refund requests for our live chat and customer support software.

1. Subscriptions And Trials

Trial access is provided so you can evaluate Provixchat before committing to a paid plan. Paid subscriptions begin only after successful payment or approved manual payment review.

2. Refund Eligibility

Refunds may be reviewed for duplicate charges, accidental payments, failed provisioning, or billing errors. Approved refunds are returned through the original payment method where possible.

3. Non-Refundable Cases

We may decline refund requests for used subscription periods, completed manual payment approvals, account misuse, plan downgrades after active use, or requests made after a reasonable review window.

4. Manual Payments

Manual bank or crypto payments are reviewed before activation. If a submitted payment cannot be verified, we may reject the proof and ask you to resubmit accurate payment details.

5. Failed Or Cancelled Payments

Failed, cancelled, or abandoned payments do not activate a subscription. You may retry checkout with the same or another available payment method.

6. How To Request A Refund

Contact our support team with your account email, invoice number, payment reference, amount, and a short explanation of the issue. We will review the request and respond with the next step.

7. Contact

For refund or billing questions, contact us at support@provixchat.com.